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20 December, 2017
It may not be the classy thing to do but ending a relationship by text message is what UK regulator Ofcom has mandated customers will be able to do with their mobile operators by 1 July 2019, writes George Malim. Ofcom says that around two in five mobile switchers (38%) – 2.5 million people – […]
13 December, 2017
In this interview Niall Norton, the chief executive of Openet, tells George Malim, the managing editor of VanillaPlus that, as 5G and virtualisation begin to emerge, communications service providers (CSPs) should already be approaching their vendor relationships in new ways. There’s no need to wait for these technologies to be widely deployed, a new relationship […]
07 December, 2017
As Brexit negotiations rumble on, one thing is certain: skilled workers from Europe are leaving Britain. For MVNOs that have based their business model on a migratory workforce or a low cost proposition it’s a precarious time, writes James Gray, a director of Graystone Strategy.
04 December, 2017
As the consumer communications service provider (CSP) market reaches saturation point, industry executives are seeking new strategies to drive business growth, writes Russell Palmer, the director of Communications & Media Industry Solutions at Pegasystems. Millions of homes are equipped with fast broadband and streaming devices, with customers using their mobiles to access content on the go, 24/7. So, in a bid to keep driving business growth and hit their sales targets, communication service provider executives are turning their attention to business accounts – and it seems to be paying off.
28 November, 2017
Digital transformation strategies open up plenty of opportunity for communications service providers (CSPs) to combine security in their offering. That’s the view of Andrew Foxcroft, Radware’s regional director for the UK, Ireland and the Nordics.
14 November, 2017
Autonomous cars, 4K video, connecting the unconnected, augmented, mixed or virtual reality, tactile internet, industry 4.0 … the list of services and experiences that 5G could enable grows every day, writes Patrick Lopez, the vice president of Networks Innovation at Telefónica.
14 November, 2017
Altice N.V. announces the reorganisation of its group management and governance in conjunction with the resignation of Michel Combes, Altice N.V. CEO, Altice N.V. director, Altice USA director and SFR Group chairman and CEO. (more…)
30 October, 2017
Acquiring and retaining customers in today’s saturated telecoms market requires providers to make the best decisions quickly and across every individual credit lifecycle, writes Anat Hoida, the Telecommunications Practice lead at FICO. With prescriptive analytics, communications service providers (CSPs) can now optimise their automated decision-making processes to improve business outcomes. (more…)
18 October, 2017
Analysts Frost & Sullivan collaborated with VanillaPlus recently to ask our readers their thoughts on 10 key questions facing communication service providers (CSPs) involved in digital transformation of their business and operations. In a 2-part summary, Jeremy Cowan reports on the findings. (more…)
13 October, 2017
As far as I am concerned, writes Matthew Winters, the chief executive of Veoo, every marketer — mobile or otherwise — should be data-driven, so hopefully the title of this article hasn’t put you off! Paying attention to data analytics is the ultimate way of measuring the results of a marketing campaign, guiding you into making smart choices about future marketing strategies to ensure your messages are not falling on deaf ears – and mobile is no exception.
