Reports & White papers

CEM – Why CSPs awareness of quality sets them apart in a best-effort world

Our latest VanillaPlus Insight explores how CSPs are relying on CEM to enable them to compete in saturated markets and differentiate their propositions. The Insight contains a specially commissioned report

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CEM Customer Care – How CSPs will use CEM to differentiate for competitive advantage

The fifth of our VanillaPlus Insights starts here with 38 pages examining how CSPs are looking to CEM to improve user satisfaction but also to run their businesses more efficiently

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7 Steps To Success in the Enterprise Market

7 Steps To Success in the Enterprise Market 

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4 Key Elements of Customer Experience Management for Telecom Operators

4 Key Elements of Customer Experience Management for Telecom Operators 

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The Power of an Integrated CRM

For service providers today, Customer Relationship Management (CRM) is a combination of business policies, processes, and customer-facing strategies developed to improve customer relationships, increase revenue, and gather and analyze valuable

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