Reports & White papers
Reports & White papers
CEM – Why CSPs awareness of quality sets them apart in a best-effort world
Our latest VanillaPlus Insight explores how CSPs are relying on CEM to enable them to compete in saturated markets and differentiate their propositions. The Insight contains a specially commissioned report
Read moreCEM Customer Care – How CSPs will use CEM to differentiate for competitive advantage
The fifth of our VanillaPlus Insights starts here with 38 pages examining how CSPs are looking to CEM to improve user satisfaction but also to run their businesses more efficiently
Read more4 Key Elements of Customer Experience Management for Telecom Operators
4 Key Elements of Customer Experience Management for Telecom Operators
Read moreThe Power of an Integrated CRM
For service providers today, Customer Relationship Management (CRM) is a combination of business policies, processes, and customer-facing strategies developed to improve customer relationships, increase revenue, and gather and analyze valuable
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