NEWS

Boost the customer experience from the eyes of the operator

Think back to when you opened your first bank account. Chances are, you’re still with that same bank as more people get divorced than switch bank provider, writes Brian Andrews

Read more

Analytics, machine learning and automation are the keys to running smarter, more efficient networks

Machine learning and artificial intelligence (AI) are two technologies that are making a huge impact on virtually every industry, writes Brendan Gill, the chief executive of OpenSignal. Smart tools are

Read more

Roam like at home – one year on

LTE data roaming within the EU radically increased last year, with traffic volumes over the summer up to eight times larger than the same period in 2016, writes Mikaël Schachne,

Read more

Humanise the customer experience with AI

It’s easy to fear for the loss of the human touch when it comes to customer experience (CX) these days, writes Ryan Lester, the director of customer engagement technologies at

Read more

Solve the service assurance complexity of 4.5G and 5G

The first pre-standard launches of 5G are due toward the end of 2018, writes Scott Sumner, the vice president of strategy at end-to-end network and application performance experts Accedian. However,

Read more

AI and the future of wholesale

Artificial intelligence (AI) is rarely far from the headlines these days. While the technology isn’t new, the hype that surrounds it has reached fever pitch – we’re constantly hearing about

Read more

Is 2018 the year of the chatbot?

Chatbots are on the rise, writes Alice Blair, the marketing manager of Engage Hub. According to an Oracle survey, around 80% of businesses will be using chatbots by 2020. That’s

Read more

Synchronoss Technologies agrees to acquire Dixons Carphone’s honeybee platform

Synchronoss Technologies, Inc., a global provider of cloud, messaging, digital and IoT products and platforms, has signed an agreement to acquire Dixons Carphone plc’s honeybee software business. honeybee is a provider

Read more

The importance of the human touch in contact centres

In an environment fuelled by technology, it is imperative to customer experience for contact centres to maintain human interaction, writes Frederic Durand, the chief executive and founder of Diabolocom.

Read more

Google and Facebook – you can do better!

How many times have you seen ads on the web for that item you just purchased? What’s the point in showing people ads for stuff they already bought? Those ads

Read more