Are mobile transactions the backbone of a seamless customer experience?

The modern consumer is an ever-changing force that is taking control of the payments industry, writes Robert Murphy, the head of Customer Service & Logistics at Chip & PIN Solutions,

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ABI Research white paper pushes carriers to new strategies in IoT, outlines roles carriers must play to remain competitive

While carriers are keen to play a leading role in the Internet of Things (IoT) and smart cities markets, they may be bypassed by other market players if they do

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Operators can avoid repeating past mistakes to participate in an open IoT ecosystem

The history of the telecoms industry is littered with failed attempts to own new market opportunities. However, in the Internet of Things (IoT) operators can be enablers of an open

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Refunds onto mobile phone bills now possible for first time

Thanks to the new MobileRefunds solution, launched businesses that charge a consumer’s mobile phone bill – for anything from digital goods, to charity donations – can, for the first time,

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Cerillion to show how agile cloud billing solution can help CSPs access lucrative new enterprise markets

Cerillion plc, a provider of billing, charging and customer management solutions, will be showcasing its cloud billing and subscription management solution, Cerillion Skyline, in another ground-breaking catalyst project at the TM

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Netcracker extends billing and CRM relationship with Charter

Netcracker Technology announced that Charter Communications has executed a long-term extension of its BSS and professional services relationship with Netcracker as part of its large-scale standardisation program.

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Aureon chooses LogiSense to converge billing systems and processes to drive expansion

LogiSense, a global provider of usage rating and subscription billing solutions, announced that Aureon, a business support service provider, will streamline its billing systems into LogiSense’s EngageIP monetisation platform.

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Specialist vendors target third way of delivering best of breed BSS for digital transformation

Among the drones, phones, cars and, yes, spacecraft at this year’s Mobile World Congress, it was easy to think the BSS talk was simply business as usual. However, there were

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Three essential elements of a true omnichannel solution for CSPs

Customers don’t tend to think in terms of channels. They think of results, writes Bartlomiej Kordas, a BSS product manager at Comarch.

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Six strategies for CSPs to boost topline success in IoT

The Internet of Things (IoT) is the next stage of digitalisation. It holds unique potential for the telecoms industry, but it will require monetisation and sales excellence to unleash its

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