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News
Next generation networks are not all about software and bots – Part 2
In the second part of their article, Chris Gilmour, the technical practice lead, and Mark Holder, an account director, at Axians UK, outline a five-step approach to next generation network
Read moreUse predictive analytics to perfect the customer experience
Staying in business is increasingly a challenge for companies, let alone expanding and attracting new customers. But in today’s competitive landscape, growth and diversification is a necessity. Wisdom tells us
Read moreWhy should NetOps teams use a packet-based analytics solution?
NetOps teams must proactively find issues on the network before they turn into problems, writes Jay Botelho, the head of products at Savvius, a LiveAction company.
Read moreHow cloud is evolving to handle the demands of AI
Just as cloud is becoming more widespread, and organisations are wrestling with the new challenge of managing multiple cloud providers, a few experts are predicting cloud’s demise. In my view,
Read moreTelecoms is the easy target for fraudsters
Industries such as retail, payments and financial services have been the obvious targets for cybercriminals for many years, writes Jason Lane-Sellers, the president of the Communications and Fraud Control Association
Read moreTwo ways CSPs should tackle cybersecurity challenges in the IoT era
The threat surface for both communications service providers (CSPs) and their customers is expanding. CSPs are moving towards more complex operating environments, which involve a growing number of partners and
Read moreAI is already delivering savings in the fight against fraud
Every business today is facing a host of new threats in the communications world. Telecoms service providers are no different, and the growing challenge that is VoIP and toll fraud
Read moreOn the edge of innovation – how MEC is creating opportunities
Mobile operators across the globe have invested billions in their LTE networks, only to see them overrun by internet brands which have been eating into their service revenues. However, the
Read moreA lack of customer understanding by CSPs is behind telecoms churn
Sometimes communications service providers (CSPs) are accused of lacking care when it comes to their customers. Mobile providers especially seem to fare badly in polls of which sectors have the
Read moreCloud and the issue of data deletion
Data – it’s the gift that keeps on giving. Almost every action we take, such as the click of a mouse or the tap of a credit card in a
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