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5G’s advent has been preceded by several technological advancements, business models and market demand for new types of communication services, writes Vinay Devadatta, the practice head for Innovation and Industry

In 2019, as communications service providers (CSPs) evolve their security strategies, end-to-end visibility of communications will become essential, writes Darren Anstee, the chief technology officer of Netscout. Increasingly the network

The past 12 months have been challenging, even turbulent, for a lot of businesses. The continued drive towards digitalisation, the promise of emerging technologies and increasing cyber-threats has left many

Doron Youngerwood, a product marketing manager at Amdocs, sees communications service providers (CSPs) engaging with machine learning and artificial intelligence (AI) with an initial goal of improving customer experience. However,

Maintaining privacy and freedom in an ultra-connected era is one the key elements in restoring trust in the internet, writes Stefano Pileri, the CEO of Italtel.

As customer expectations drive demand for round-the-clock service and near-immediate response times, businesses have understandably sought to automate their customer communication offerings wherever possible, writes Omar Javaid, the chief product

Consumers taking control of their personal data has been a central theme of 2018, and not only in the many discussions around the General Data Protection Regulation (GDPR), writes Chad

The rapid explosion of over-the-top (OTT) services has forever changed the business model of mobile operators globally, writes John English, the director of marketing for service provider solutions at NETSCOUT.

Mobile carriers in emerging and developed markets might operate in very different market conditions but the challenges they face are remarkably similar: stagnating subscriber growth, squeezed profit margins and a

In an increasingly diverse and competitive marketplace, telecoms executives need to cut through the noise and distinguish themselves from other providers, writes Scott Logie, the customer engagement director of REaD