Expert Opinions

19 November, 2020

Smart capital: Keeping telecom network operators ahead of the connectivity curve

COVID-19 has supercharged the demand for connectivity and increased the financial challenges for the telecom providers and technology partners who need to supply it. With a growing number of people set to continue working remotely, better connectivity for homes is now essential, says Amy Wettenhall, associate director of the Technology, Media & Telecoms (TMT) team of Macquarie Specialised Asset Finance.

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29 February, 2016

Saudi’s STC looks for better customer experiences, taps Ericsson’s OSS/BSS suite

Ericsson and STC, Saudi Arabia, have signed an extensive operations support system/business support system (OSS/BSS). As a result of the agreement, STC expects to deliver an improved customer experience to its mobile subscribers. (more…)

26 February, 2016

Seeing the wood for the trees: How subscriber analytics makes big data useful and relevant

Big data holds considerable promise but utilisation of the insights it can reveal has been held back by several factors. (more…)

15 January, 2016

Are service providers taking fraud and revenue leakage more seriously today?

The most common causes of revenue loss among communication service providers (CSPs) globally are poor processes and procedures. This is one of the conclusions of new fraud and revenue leakage research, conducted for Neural Technologies. So far, so normal, but …
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06 July, 2015

How to unlock the business potential of NFV/SDN for CSPs

Lukasz Mendyk explains how a network as a distributed cloud can reshape itself to serve customer applications more effectively (more…)

19 June, 2015

End-to-end network visibility is key to VoLTE success

When it comes to implementing VoLTE, it’s a game of achieving certainty and reliability from uncertain and often unreliable parts – and that’s just the beginning. Mark Slinger explains how CSPs are overcoming complexities in the implementation and long term management of VoLTE (more…)

14 March, 2014

The new paradigm of Customer Experience Assurance for 4G/LTE

CSPs: It’s time for a new assurance paradigm that drives substantial increases in customer satisfaction and addresses the pain caused by the mobile broadband explosion, writes Edoardo Rizzi

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14 December, 2012

LTE and the legacy network – the challenges of concurrent offerings

The opportunities of LTE are here and they’re here now. The dilemma is that they bring a raft of sizeable challenges with them. CSPs are concerned about integration and handovers, among other things – straddling what will eventually become a transition from the 2G and 3G environment to the new world of LTE. Richard Kenedi explores the pressures CSPs face. It’s about more than creating a roadmap to get there, he suggests; it’s about gathering real and actionable insights into the landscape that awaits at the final destination.

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03 November, 2011

Automation puts the process in place for getting LTE testing right first time

As CSPs across the world start to roll out LTE and other 4G technologies, the test and measurement opex burden has increased radically. Here, Walter Moretto explains how efficient test and measurement processes and automation can reduce that opex and simultaneously accelerate CSPs’ time to revenue on their new networks.

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28 October, 2011

Linking charging to policy to win customers hearts, minds and pocketbooks in an LTE world

Price is the regulating mechanism of any market. The more complex the forces of supply and demand, the more sophisticated and fluid the pricing mechanism, and corresponding policy control in the network, needs to be. Miguel Carrero, director of actionable customer intelligence at HP, explains that in the age of LTE, pricing’s response needs to be more SNAPpy

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