Digital transformation enabled for CSPs globally by new partners Tech Mahindra and Openet
Tech Mahindra Ltd, a provider of digital transformation, consulting and business reengineering services and Openet, a provider of the digital business support system (BSS) solutions, announced a global strategic partnership to enable digital transformation for customers globally. This partnership will leverage 5G and cloud technologies to accelerate digital transformation for communication service providers (CSPs).
As a global provider for CSP IT services, Tech Mahindra is the chosen transformation partner for many of the world’s CSPs, helping them transform their business and operation models to “Run- Better”, Change Faster and “Grow Greater”. Tech Mahindra sees a huge need to transform customer management and monetisation platforms across CSPs as they get ready to create application aware networks and build new revenue lines in 5G and the post COVID era.
Tech Mahindra’s transformation services coupled with Openet’s best in breed BSS capabilities provides market capabilities to solve the most difficult monetisation, customer experience and commerce challenges that CSPs will encounter as they look to build profitability from 5G.
Manish Vyas, president, communications, media and entertainment business, and the CEO, network services, Tech Mahindra, said, “We have always been committed to build a robust set of strategic partners to deliver an enhanced experience to our customers. Openet is an important member of our ecosystem, we have already delivered several innovative solutions with them to CSPs of the world. Their software and our delivery models ensure exceptional outcomes to our customers.
We are looking forward to rolling out this strategic partnership on a global basis. As a part of our TechMNxt charter, our focus is on providing solutions that enable digital transformation and meet the customers’ evolving and dynamic needs.”
5G is driving change for CSPs to upgrade their BSS systems. According to Chantel Cary, senior analyst at Omdia, and author of recent report IT Investment Essentials for 5G Monetisation, “The ability to charge for 5G services is the single most important factor when it comes to monetising 5G. However, existing charging systems are not up to par and must be upgraded to 5G-ready convergent charging systems.”
However, the system change is not limited just to charging as Cary explains, “As CSPs invest in areas such as revenue management and policy control in their efforts to monetise 5G, they should also remember the value of customer management and engagement tools. Investing in improving the omnichannel customer experience and the customer lifecycle and in incorporating analytics into front-end systems can allow CSPs to maximise monetisation opportunities”.
The need for change is not just about having the ability to capitalise on new digital and 5G opportunities. John Abraham, senior analyst at Analysys Mason explained, “Upgrading BSS for digital and 5G services can help drive a lot of redundant costs out of a business.
For example, around 65% to 70% of global revenue management system spend goes on support and maintenance of existing systems. Digital transformation and the introduction of 5G is a catalyst for systems change and as such presents a significant opportunity for service providers to cut a lot of legacy overheads and costs.”
Niall Norton, CEO, Openet, says, “We are very pleased and excited to formalise a global partnership with Tech Mahindra who we have worked closely with over many years to provide our joint solutions and services to CSPs. At Openet we made the investment to re-write our software to be cloud-native, open and digital several years ago.
With this partnership Openet and Tech Mahindra will be able to scale our collaboration, adding a few major CSPs to our client list as our solutions produce results that are driving change and growth in the telecoms industry. With this formal collaboration, we intend to add a lot more. I look forward to working with Tech Mahindra to accelerate this growth in our customers.”
As part of the TechMNxt charter, Tech Mahindra is committed towards creating a partner ecosystem to deliver enhanced cutting-edge, next-generation technologies like Cybersecurity, Artificial Intelligence, Blockchain, 5G, and Internet of Things, to disrupt and enable digital transformation for customers globally.