• Log in
  • About Us
  • Privacy Policy
  • Contact us
Telecoms IT News - VanillaPlus
  • Home
  • News
  • Verticals
    • 4G
    • 5G News
    • Big data analytics
    • Bill & Charge
    • CEM
    • Companies
    • Digital transformation
    • Fraud prevention
    • Managed services
    • Network optimisation
    • NFV Hub
    • OSS
    • People
    • Policy
    • Revenue assurance
    • Revenue management
    • Service assurance
    • Service Provisioning
    • Test & measurement
  • Digital Edition
  • Events
    • Events diary
    • Webinars
  • Videos
  • VP Featured
    • Webinars
    • Podcast
    • Editorial advisory board
    • Expert opinions
    • Hot List
    • Operator View
    • Press releases
    • Reports & whitepapers
    • Special reports
    • Talking Heads
    • Troubleticket
    • Digital Talking Heads
  • Directory
  • Tech Trends
  • Subscribe
 

You are here:

  • Home
  • Companies
  • Bots: The good, the bad and the ugly

Bots: The good, the bad and the ugly

01 August, 2017 at 7:15 AM

Bots: The good, the bad and the ugly
Howard Williams of Parker Software

Chatbots are more than 50 years old, but the technology is still evolving. Despite recent advances, the history of chatbots hasn’t been all plain sailing.

In its latest infographic, Parker Software, creator of WhosOn live chat software, has illustrated the history of chatbots. The infographic, Bots – the good, the bad and the ugly, is shown below and can be downloaded from the WhosOn website.

The history of chatbot technology begins in 1966, when Joseph Weizenbaum created an early natural language processing computer program, Eliza. The program was designed to mimic human conversations by matching user prompts to pre-scripted responses. Since Eliza’s creation, technologists have experimented with the creation of several different chatbot programs and software applications.

Only in recent years are we beginning to see chatbot technology used in everyday applications — think Apple’s Siri, Microsoft’s Cortana and Amazon’s Alexa. While some could argue that these intelligent, voice activated assistants are not truly chatbots, these applications are introducing the wider consumer market to the possibility of chatbot technology in our homes, workplaces and on the go.

“Eliza may have been developed over 50 years ago, but chatbot technology is still in its infancy,” explained Howard Williams, marketing director at Parker Software. “It’s only been in recent years that we have started to understand the potential of chatbot technology from a business perspective, rather than as a novelty or as a technological experiment.

“Without even realising, many customers will have interacted with chatbots on customer service calls or live chat applications. However, it’s important that customer service is not completely reliant on this technology to manage complaints,” continued Williams. “As chatbots continue to evolve, it is vital that organisations take steps to explore the technology before fully implementing it into their customer service efforts.”

Parker Software provide business automation software and live chat applications for E-commerce organisations. In the company’s upcoming book, The Conversation Engine, the technology experts at Parker Software will be exploring the potential, the future and the risks around using chatbots for customer service.

To secure your free pre-order of The Conversation Engine, please register your interest on the Parker Software website.

Comment on this article below or via Twitter: @ VanillaPlus OR @jcvplus


category: Companies, News, People, Security

Tags: Amazon, Apple, bots, chatbot, customer, evolving, Microsoft, Parker Software, potential

VanillaPlus Q3 Magazine
 

VanillaPlus Magazine Issue 1 2022: Why IT must catch up with OT to enable 5G monetisation

Is creativity a bridge too far for CSPs? As communications service providers (CSPs) engage in new digital value chains, collaborate with partners and participate in multi-directional business models, George Malim shares a tale of two bridges

READ NOW

Comments are closed.

  • Facebook
  • Twitter
  • YouTube
  • LinkedIn
  • Subscribe
Relax time
Read the new novel by J.J. Cowan on Africa’s conflict minerals trade and forced labour. 5* Reviews on Amazon.co.uk Paperback & Kindle

Check out on Amazon

X

Be the first to know!

  • The top telecom IT news stories of the minute
    in your inbox
  • Exclusive offers for entry into hundreds of
    events worldwide
  • Free access to a huge selection of the latest
    analyst reports and whitepapers
Subscribe now so you don't miss out
Don’t show me this again
Please check your email
x
Vanillaplus - The Global Voice of Telecoms IT
The Global Voice of Telecoms IT

VanillaPlus is the world-leading resource covering digital transformation for the communications industry. VanillaPlus brings you exclusive News, Expert Views, and Event Reviews. See Interviews from CEOs, CTOs, and COOs who are successfully transforming their business today.

Connect

Facebook Twitter YouTube LinkedIn

NEWS

  • Latest Telecoms IT news

DIGITAL EDITION

  • Latest Editions

OTHER

  • Newsletters [Archive]

KNOWLEDGE CENTRE

  • Webinars
  • Special Reports
  • Talking Heads
  • Editorial Advisory Board

COMPANY

  • About
  • Contact Us
  • Terms & Conditions
  • Privacy Policy

PARTNERS

  • IoT News

© 2014-2022 VanillaPlus - The global voice for telecoms IT. All rights reserved.