One in three millennials only make two phone calls a week: Are they missing a trick?

Gemma Harding of Callcare

A survey conducted by virtual receptionist providers Callcare has shown that nearly one in three millennials do not use their mobiles to make calls, opting instead for messaging apps and email communications.

At most, 18-24 year olds make calls twice a week, which considering the age group’s closeness to technology, is very low. The survey, alongside wider research on the subject indicates a real distaste toward telephone conversation among young people.

In terms of improving the millennial attitude to phone calls, there are several training policies that employers can put into place.

Callcare has produced a full guide, which you can read it its entirety here.

Commenting is Gemma Harding, head of Corporate Services at Callcare: “Callcare has trained numerous staff, of all ages, and know that many people respond to training in different ways.

“We also know that the millennial group have a difficult relationship with phone calls, and they run the risk of it becoming a weak spot on their CV. With a few simple strategies, employers can do something for this group to boost their confidence over the phone.”

Comment on this article below or via Twitter: @ VanillaPlus OR @jcvplus

RECENT ARTICLES

Connectbase expands baltic connectivity with Bitė partnership

Posted on: March 28, 2024

Connectbase has announced the addition of Bitė to its ecosystem. This partnership marks a step forward in enhancing connectivity options within the Baltic region, providing a link between local and

Read more

IOT Solutions World Congress 2024 connects semiconductor chips to industry

Posted on: March 27, 2024

Essential to manufacture computers, smartphones, cars, refrigerators or any electronic device, semiconductors are critical elements in the implementation of the Internet of Things. For this reason, IOT Solutions World Congress

Read more