SKY expands partnership with Netcracker to meet digital subscribers’ customer experience demands
Netcracker Technology has expanded its relationship with SKY, the satellite pay-TV provider in New Zealand. The engagement will consist of Netcracker providing additional staff augmentation services to ensure that SKY has the appropriate personnel and expertise in order to maximise the use of Netcracker’s recently upgraded Revenue Management solution and optimise customer experience.
Through the use of Netcracker’s expertise and services, SKY can establish a long-term strategy for meeting the resource demand required to deliver the best possible customer solutions.
“Netcracker’s solutions and services have enabled us to maintain customer-centric operations and ensure that we have the capabilities in place to keep up with the evolving digital market,” said Quinton McKenzie, head of Billing and Operations at SKY.
“Service providers in the APAC region continue to innovate and deliver digital services to both residential and business customers across a variety of channels, adopting new technologies and implementing new processes,” said Loh John Wu, general manager of APAC at Netcracker. “Our expanded relationship with SKY underscores this trend and validates our recognition as a strategic partner for some of the region’s key service providers.”
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