Comptel launches intelligent user interfaces for digital services lifecycle management
Comptel has added a set of operational user interfaces (UIs) to its FlowOne V system, tailored for specific user groups within service providers. The UIs are designed to increase productivity, empower the critical service orchestration processes behind frictionless delivery of end-to-end virtualised services, and accelerate time-to-market.
FlowOne V incorporates virtualised network function (VNF) onboarding and service chaining, digital service design and orchestration, and dynamic, closed-loop service assurance. By providing a holistic, end-to-end view and orchestration of digital services, it allows operators to transform their current service delivery processes by connecting the cloud and physical resources, such as compute, storage and network, with business management processes and systems, such as customer care, billing and customer order management.
With the addition of four new intuitive UIs called Hubs, FlowOne V translates the service orchestration process into routine tasks, specific to individual user groups. The UIs strengthen the solution with inbuilt intelligence, including the normalisation of service terminology between multiple platforms to make them easily manageable and reusable components, and the validation of service specifications to avoid unnecessary mistakes.
“Intuitive operational UIs are a key factor for increasing the speed at which services can be developed, verified, deployed and improved – consequently reducing time-to-profit and increasing customer satisfaction,” said Antti Koskela, an executive vice president at Comptel. “But with so many different user groups of varying backgrounds, roles and skill levels, UIs must be tailored to correspond exactly to their specific needs. By adding this new functionality to FlowOne V, we’ve created a new paradigm for operationally managing NFV and SDN, empowering service providers to more effectively specify, test and deliver services across virtual, physical and IT domains.”
The four new UIs include: DesignHub, which assists network service designers to onboard new components or service specifications, design and verify end-to-end services, and publish them into commercial sales channels; OrderHub, which empowers service delivery teams with a clear view of the order delivery status; LifecycleHub, which equips customer service professionals with visibility into the status of deployed services, policy control and service performance history; and SystemHub, which provides a clear dashboard view for system administrators of system status, user access control and an audit trail.