Redknee Solutions Inc. a provider of real-time monetisation and subscriber management software, has signed a new multi-million dollar digital transformation contract with Tbaytel, the largest independently owned telecommunications service provider in Canada.

This win will leverage Redknee’s experience in managing and implementing complex IT transformation projects to modernise Tbaytel’s business support systems. The Redknee solution will consolidate Tbaytel’s existing multi-play service offerings onto a single monetisation platform, including fixed line, Internet, TV, mobile and security services; improving efficiencies and laying the foundation for Tbaytel’s transformation into a digital service provider.

Redknee’s product catalogue and order management system (acquired from Orga Systems) will allow users to select a combination of services and enable the omni-channel customer experience. This new customer win adds to Redknee’s growing business in North America, while the company says that it highlights Redknee’s ability to support complex multi-play business models and perform large-scale IT transformations.

Communications Service Providers (CSPs) around the world are adapting their revenue and business models to maximise the value of new technologies and improve their competitive edge. Redknee’s real-time monetisation and subscriber management software and services allow CSPs to quickly deploy new capabilities and initiatives that support the evolution towards becoming digital service providers.

Redknee will utilise its proven project management methodology to modernise Tbaytel’s business support systems so they can more easily create new service offerings and revenue streams, speeding up the launch of new digital and multi-play converged services and real-time marketing offers. It will also allow Tbaytel to create a more consistent, omni-channel experience for their customers.

Dan Topatigh, Tbaytel’s president and CEO commented: “We are thrilled to be embarking on this project with Redknee, which I have no doubt will be truly transformative for the way we conduct business throughout every level of the Tbaytel organisation.

The solution will provide Tbaytel with the tools our employees need to better serve our entire customer base while at the same time helping to provide an exceptional experience at each and every touch point we have with our customers.”

Lucas Skoczkowski, Redknee’s CEO added: “Redknee is proud to support the ambitions of such an innovative Canadian company. This is an exciting opportunity that will have a big impact on the entire market, as Tbaytel will be able to deliver the latest in digital services while creating a more seamless user experience for its customers.”

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