Airtel Madagascar increases its focus on customer service assurance with Astellia
Astellia, a provider of network and subscriber intelligence for mobile operators, confirmed its tight cooperation with Airtel – top three mobile operator in the world – to improve the customer experience and enhance the customer lifecycle.
Astellia’s onsite telecom data scientists are cooperating closely with Airtel’s experts to improve current network performance to ensure excellent QoS and QoE to high value customers. A continuous knowledge transfer to raise staff qualification is hereby taking place.
The goal of this collaboration is to prevent any service degradation and pinpoint the root cause of issues that jeopardise customer loyalty and revenue growth. In addition, Astellia is monitoring and ensuring the good functioning of Airtel’s Money service.
“At Airtel we are committed to delivering an unmatched customer experience to each and every customer. With Astellia by our side we are on the right track to provide ubiquitous and powerful services to our customers” says Maixent Bekangba, managing director, Airtel Madagascar.
“I am delighted that Airtel has chosen Astellia and recognises our accomplishments. With this partnership our relationship with the Airtel group deepens further. We will continue helping Airtel provide best-in-class services in order to drive revenue growth” commented Mahmoud Oubraham, managing director Africa at Astellia.
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