Swisscom delivers higher service quality to customers with Oracle
Swisscom, the largest communications service provider (CSP) in Switzerland, with more than 2 million consumers has deployed the Oracle Communications Operations Monitor to achieve a complete, real-time view of the network, enabling it to be proactive in how it uses its network and identify potential issues before services are affected.“Swisscom is in the middle of a big transition—we are migrating two million fixed line telephone users from traditional telephone services to VoIP by 2017,” said Stephan Bieri, a system engineer at Swisscom. “Oracle Communications Operations Monitor is a key component of this initiative. It’s what allows us to see the exact network quality results and trends that are relevant, which is what informs our decisions about how we use our network. And, we are able to more effectively manage issues – with the Oracle product, we have end-to-end network visibility so we can collect and analyse network data more quickly, which has helped us to resolve incidents 30% faster.”
Oracle Communications Operations Monitor is part of the Oracle Communications Session Monitor product family, which enables enterprises and service providers to quickly and securely deploy IP communications networks, reduce operational costs, generate additional revenue, prevent voice fraud, and minimise churn.
Oracle Communications Operations Monitor captures and analyses all signaling messages and media from the network, providing full, end to end correlation and quality metrics of all calls in real time. It also enables easy to use, drill down troubleshooting for root cause analysis of any reported problem related to a user, user group, trunk, network device, or Internet Protocol (IP) address.
“Proper service monitoring is all about being proactive,” said Douglas Suriano, the senior vice president and general manager, Oracle Communications. “ That’s why we designed Oracle Communications Operations Monitor the way we did – with a broad and deep view of what’s happening in the network, all in real-time. Now, CSPs can do more than just react when things go wrong – they can use the network to find the right opportunities and the right time to launch or modify offers. Swisscom is a testament of a CSP using network monitoring in this way for a strategic advantage.”