GENBAND has announced that AsiaInfo is leveraging GENBAND’s Kandy™ communications Platform-as-a-Service (cPaaS) and fring ™ white-label OTT offering to deliver advanced real-time multimedia communications to its extensive customer base.
“Deploying Kandy and fring via our Contact Center, OTT and PaaS solutions enables us to deliver truly innovative options to our customers as they transform their businesses,” said ZHAO Hui, vice president of AsiaInfo Group. “In addition to offering the most flexible, advanced embedded communications capabilities available today, Kandy is backed by GENBAND’s carrier-grade technology and state of the art support, providing a comprehensive offering within the highly competitive Chinese market.”
The solution includes Kandy-delivered OTT services and a newly developed multimedia contact center offering, further enhancing AsiaInfo’s suite of OSS/BSS/CRM solutions.
“Today’s digital innovation landscape is forcing businesses to imagine and execute new business outcomes. Kandy empowers them to do it faster, more effectively, and more imaginatively than ever before,” said Paul Pluschkell, executive vice president of Strategy and Cloud Services for GENBAND and Kandy Founder. “Partnering with AsiaInfo to bring these capabilities to the massive Chinese market heralds a new turning point in the transformation of businesses everywhere.”
Kandy’s game-changing real-time communications capabilities allow anyone from Communications Service Providers (CSPs) and global enterprises to individual developers to embed new functionality, rapidly create and deploy new services, and enhance workflows. Fifteen million users around the world already benefit from Kandy-enabled contextual communications in verticals including telecom, retail and healthcare.
Key takeaways:
- AsiaInfo is deploying Kandy cPaaS to its industry-leading suite of business and operations support systems and professional services in China, where it has more than 50% market share in billing, CRM and business intelligence.
- Kandy is GENBAND’s market-leading cloud communications platform that allows anyone to embed contextual real time communications capabilities directly into business applications in minutes.
- Built on the Kandy platform, the fring over-the-top (OTT) solution has helped progressive service providers all over the world maintain and grow their subscriber bases by offering their customers mobile group video chat, 2-way video chat, voice-only calls and text chat.
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