VOSS announces new reporting and analytics capabilities
VOSS Solutions has unveiled a new Analytics module, comprising an intuitive web-based portal to allow administrators to quickly retrieve and analyse information about users, devices, services, licenses and transactions.
The VOSS Analytics module addresses the challenge of gathering data about service usage and adoption, user trends and license consumption, in a multi-application UC environment. The Analytics module provides all this information from a single portal in a matter of seconds. Administrators are able to access critical information about their UC services from the Analytics portal, and drill down to the detail or export the data for external use, such as billing and analysis. The Analytics module comes pre-packaged with a suite of out-of-the-box reports, and there is an option to engage VOSS to create custom reports to suit more specific requirements.
Derek Smith, product marketing manager at VOSS Solutions, commented: “The VOSS Analytics module will give organisations a much better understanding of their entire UC consumption, activity levels and resource utilisation across the various customers, site and users.”
Analytics module customers will have the ability to search and drill-down to investigate sub-sets of the UC platform that may be under or over-performing. Exception reporting will help determine where UC licenses are being under-consumed or where inventory is required in the near future. The Analytics module also exports data to third-party systems and can be integrated with mediation, OSS, and telecom expense management systems.
Mike Frayne, CEO at VOSS Solutions, added; “Releasing the Analytics module is a great step forward for the VOSS UC management offering. It will help our customers understand which services are associated with (and favored by) users, present trends in adoption, and help make better decisions on allocation of finite resources, plus improve decision-making on which future services should be invested in.”
The Analytics Module is offered as an optional add-on for the VOSS-4-UC management platform and Cisco Unified Communication Domain Manager (CUCDM).
Comment on this article below or via Twitter: @ VanillaPlusMag OR @jcvplus