Amdocs sees wins in Singapore, Australia, Argentina and Canada plus new dev centre in Mexico
Singaporean CSP M1 has successfully deployed a convergent billing solution based on the Comverse technology acquired by Amdocs, which will now support M1 as a new Amdocs customer.
The system, now in service, provides M1’s postpaid billing with a wide range of capabilities, including improved flexibility in tariff, contract configuration and batch payment processing. At the same time, the solution has seen a twofold improvement in M1’s rating and billing cycle time, a key metric that translates into faster, more efficient operations.
“We are seeing improved call rating and billing performance as a result of our new system, and that means increased productivity,” said Alan Goh, the chief information officer at M1.
“Amdocs has worked closely with M1 to roll out the solution smoothly and we welcome M1 as a new Amdocs customer, along with the opportunity to work with them to deliver exciting new services while accelerating business value,” added Eric Updyke, the group president of Systems Integration and Operations at Amdocs.
Extends relationship with two Canadian CSPs
Amdocs is extending its managed services and related professional services relationship with Bell Canada to deliver, enhance and maintain its business support systems across the organisation for an additional five years through to 2022.
The company has also announced a services agreement with Rogers Communications through to 2018. The new agreement will simplify operations and increase efficiencies across multiple lines of business including cable, mobile, wireline, broadband Internet and future services.
“Rogers and Amdocs have successfully collaborated on many projects and we welcome the opportunity to continue our partnership by assuming responsibility for select business support systems,” said Updyke.
Singtel selects Amdocs for digital transformations
Under a multi-year services agreement, Amdocs is also to deliver a single platform for online customer care and commerce, helping Singtel to offer customers an improved and differentiated digital service experience.
Amdocs is to replace various legacy and third-party systems with a new, online, self-service and commerce platform that will enable Singtel to offer an improved and differentiated digital service experience to customers in its key markets of Singapore and Australia.
Amdocs was selected as a systems integrator to deliver an integrated platform based on the Amdocs Digital Care and Commerce solution. The solution builds on the company’s CES 9.3 portfolio release and incorporates several leading third-party solutions, including the latest Web technologies in the areas of content management and delivery, cloud services, analytics, social media integration and search. Amdocs will also deliver testing services including performance and security testing to support the rollout, as well as ongoing application maintenance and support under a multi-year services agreement.
Amdocs was selected for a business transformation project to consolidate Singtel’s billing and customer support systems and product catalogs for retail and enterprise customers across all lines of businesses (wireless, wireline, broadband internet and television) and networks (2G, 3G and LTE). The digital transformation project will integrate with the Amdocs billing and customer care solution into one platform, providing a single customer view and a master enterprise-wide catalog for all products and services.
Amdocs opens new DevOps centre in Mexico
Amdocs has announced a new development and operations centre in Guadalajara, Mexico to support its growing business and customers in Mexico and across Latin and North America.
The Amdocs Guadalajara centre offers a full range of services in a managed services model, including systems integration, application development, operation and maintenance, testing and training.
Telefónica Argentina selects Big Data solution
Telefónica,has selected the Amdocs operational data store solution for its operations in Argentina in order to collect, store and gain actionable business insights from their data assets.
Amdocs will implement an operational data store for Telefónica Argentina that aggregates data from numerous multi-vendor operational sources including billing, ordering, customer management, enterprise product catalog, as well as inventory management, workforce management and network trouble ticketing. Using the communications-specific Amdocs Logical Data Model (aLDM), the data store simplifies the costly and complex task of mapping the source data in Telefónica’s operational systems, to provide one holistic view of the customer across Telefónica Argentina’s wireless and wireline lines of business, as well as a common data dictionary and integration with Telefónica’s enterprise data warehouse through a single gateway.
Brazil’s Oi upgrades its BSS
Oi, has upgraded its Amdocs business support system (BSS), based on Comverse Kenan technology, to deliver new services, reduce costs and support its growing customer base. Amdocs recently announced (Also see: Amdocs completes acquisition of Comverse BSS assets http://www.vanillaplus.com/2015/07/06/9659-amdocs-completes-acquisition-of-comverse-bss-assets/) the acquisition of a substantial majority of Comverse’s BSS assets and with the acquisition complete, Amdocs will now assume responsibility for all aspects of Oi’s BSS systems.
Oi offers landline telephony, mobile telephony, broadband Internet access, pay TV and the country’s largest Wi-Fi network for its consumer and corporate customers. Oi relies on its BSS to support its growth strategies by enabling the company to offer any combination of communications services, media content, data services and new lines of business with customer care, order fulfillment and billing – delivering exciting new services in a personalised, contextualised manner, while achieving accelerated business value through optimised processes and reduced costs.