CEM – Can CSPs avoid a race to the bottom on price?
Our VanillaPlus CEM Insight report starts here exploring the extent to which CEM enables them to differentiate on more than price.
The Insight contains a VanillaPlus-commissioned report from analyst firm Heavy Reading and includes features and interviews to help you gain an understanding of how efficient CEM can both generate new revenue and reduce operational expenses.
Digital services transformation – are we there yet? New analyst insight report
We’re delighted to bring you our specially-commissioned VanillaPlus Digital Transformation Insight. The Insight contains an exclusive Analyst Report written for VanillaPlus by Stratecast | Frost & Sullivan analysts Karl Whitelock and Troy Morley