Lightower Fiber Networks, a provider of custom, high-capacity network services in the United States, has gone live with a substantial upgrade to NetCracker Technology’s Resource Management solution. By using the new solution, Lightower can establish greater visibility into its resources, reducing the time it takes to fulfil orders.
Lightower is one of the largest pure fibre providers in the United States, service cutting-edge solutions to Fortune 500, enterprises and a wide range of other companies. Lightower’s network is built on more than 20,000 route miles of fibre.
“Our choice to expand NetCracker’s Resource Management solution came from the need to enhance visibility into our resources and streamline the operations process,” said Jason Campbell, COO at Lightower. “NetCracker’s solution provides the capabilities that we need to optimise performance and deliver a positive customer experience.”
Lightower uses NetCracker’s solution to manage its expanding fibre-based network. The upgraded NetCracker Resource Management offering provides Lightower with greater visibility, utilisation and management of network resources, which enables Lightower to plan and fulfill customer orders more efficiently.
NetCracker’s solution also helps Lightower to introduce new technologies and services faster, accelerate order completion and improve customer satisfaction by providing Lightower visualise resources across the network. The NetCracker offering provides graphical views of floor space, rack space, metro Ethernet topology, Ethernet rings, DWDM networks, SONET networks and VPN in order to improve operations.
As part of the engagement, NetCracker also provided comprehensive professional services, including customisation and testing services, in order to help Lightower upgrade and implement network views.
“We are excited to expand our relationship with Lightower and provide it with an upgraded solution that improves visibility into its core operations,” said Rohit Agarwal, vice president of Sales at NetCracker. “We look forward to continuing our longstanding partnership with Lightower and introducing new opportunities for it to grow and evolve its business.”
