Plusnet has selected NetCracker to transform its rating and billing infrastructure. NetCracker delivered its revenue management system to support Plusnet in continually addressing industry changes and enhancing end-to-end customer billing, rating and charging operations.
Plusnet is a provider of low-cost broadband and home phone services to residential and business customers across the UK. This billing transformation with NetCracker will enable Plusnet to accelerate and improve its customer billing processes to benefit the customer experience.
“NetCracker was the clear choice as our strategic billing transformation partner given the outstanding rating capabilities of its next-generation revenue management solution and deep-rooted commitment to its customers,” said David Leather, the director of transformation and billing at Plusnet. “NetCracker’s delivery record and cutting-edge solution will allow us to improve business agility and leverage enhanced customer billing functionality to provide the best possible customer experience which is a critical part of our strategy.”
As part of the transformation, NetCracker will deliver its revenue management system and migrate customers from an existing system to the new platform. NetCracker will also provide Plusnet with a number of professional services, including configuration, integration, migration and testing services to optimise Plusnet’s billing operations.
“We are excited to announce our engagement with Plusnet,” said Robin Laliberte, the vice president of strategic accounts in Europe at NetCracker. “We look forward to working with Plusnet to strengthen its billing capabilities and further enhance customer experience in an increasingly demanding communications industry.”
