Ericsson has expanded its relationship with Far EasTone in Taiwan, and serves as the prime integrator for the lead-to-service domain of the mobile operator’s IT transformation. Ericsson is providing an end-to-end solution that spans systems and professional services from scope discovery, business requirement identification, system design and implementation through to production launch.
The deployment includes Ericsson Order Care and Ericsson Catalogue Manager. Far EasTone will benefit from improving customer ordering experience and reducing manual order handling for exceptions. Furthermore, Far EasTone will be able to categorise its products and technical service components to simplify bundle creation, product rule definition and product portfolio management.
Magdalina Lin, executive vice president of the Information Technology Division at Far EasTone, said: “After thorough solution evaluation, we concluded that Ericsson Order Care Suite best meets FET’s IT demands. It satisfies our need to simplify product offerings with an embedded rule engine. Far EasTone can then enjoy flexibility and faster time-to-market from catalogue-driven order management for convergence across mobility, content, fixed-line and ISP business.”
Jan Signell, head of Region North East Asia at Ericsson, added: “Ericsson’s latest deployment with Far EasTone represents a new chapter in our extensive work together. Through our IT transformation experience and comprehensive product portfolio, Far EasTone will be positioned for greater service agility to deliver unrivalled benefits that span network operations, product management and customer service.”
