Empirix has introduced a conference bridge monitoring application that ensures top voice performance and bridge reliability by duplicating customers’ experiences during conference calls then using them as the key measurement of quality.
The Conference Bridge Monitoring Solution’s new voice-based conference quality management model is a significant departure from conventional conference bridge monitoring. Where standard tools monitor network data feeds for packet loss and jitter, the Empirix solution approaches monitoring from the user’s perspective. It tests exactly what the user is hearing during conference calls by evaluating voice clips as they play through conference bridges.
“Ensuring trouble-free conferences requires a level of visibility that conventional monitoring solutions can’t provide,” said Empirix chief executive John D’Anna. “Do the access numbers work? Are conferences bleeding together? Do callers drop off? Packet flows don’t provide that kind of insight, which is why we designed a new monitoring method that uses the customer experience as the baseline. Companies conduct billions of dollars of business over conference bridges. Our Conference Bridge Monitoring Solution provides the quality and reliability assurances they expect for such an important business tool.”
