Maxcom, an integrated, quad-play communications service provider serving key metropolitan markets in Mexico, has selected NetCracker to deliver a large-scale OSS transformation to improve its order-to-cash process and network design, build and optimisation capabilities.
Maxcom provides voice, high-speed internet, mobile and pay-TV services to residential and business customers in key urban areas across Mexico.
The transformation will replace Maxcom’s existing, third-party OSS solution with NetCracker’s end-to-end, next-generation OSS offerings, including Resource Inventory, Service Inventory, Service Information Management, Service Order Management, Service Activation and Service Problem Management solutions.
NetCracker will create a centralised logical inventory for Maxcom’s legacy and next-generation networks and services, which will streamline Maxcom’s end-to-end service fulfillment processes and improve the quad-play provider’s ability to manage network service topology, connectivity assignments as well as network configuration and status information. The new solution will also provide Maxcom with end-to-end capacity management functionality and enable greater design and analysis capabilities to accelerate network planning projects, improve network resource utilisation and increase return on its network technology investments.
“NetCracker was the clear choice as our strategic OSS partner given its track record of successful transformations,” said Miguel Ceballos, the chief operating officer at Maxcom. “With the new capabilities NetCracker will enable for Maxcom, we can boost time to market, enhance resource utilisation and reduce opex and capex to improve return on investment.”
Maxcom will also use a variety of NetCracker professional services, including solution design, analysis and configuration; data migration; testing; and integration with a range of systems including CRM, number portability and network elements for activation. NetCracker will bring its globally proven best practices for re-engineering business processes as well as achieving and sustaining physical and logical network data integrity to improve service fulfillment, optimize network and service resource utilization and increase customer satisfaction.
“We are excited to help Maxcom gain significant competitive advantages through NetCracker’s innovation and experience,” said Sylvain Seignour, the vice president Americas at NetCracker Technology. “Consumers and businesses across Mexico will benefit from Maxcom’s deployment of next-generation services and network technologies, which will optimise customer experience.”
