Belgacom, Belgium’s incumbent CSP, has selected Sigma Systems’ EPM and CPQ (configure-price-quote) products, recently added to Sigma’s idea-to-install product portfolio with the acquisition of UK-based Tribold, to drive the convergence of its customer order management and product lifecycle management systems.
The Sigma products will ensure Belgacom is more agile, structured and has the cross-domain processes to support its ambitious and innovative service growth strategy.
“The concept of a central product catalogue system was identified as critical new component for an improved selling and order management process,” said Joost Pinnoy, director of BSS Transformation at Belgacom. “The EPM and CPQ products deliver an agile product platform and integrate that product information directly into our ordering system. This means we can bring our services to market faster to keep pace with the dynamic and advanced needs of our customers.”
Tim Spencer, president and COO of Sigma Systems, added: “Belgacom can now future-proof its product delivery process, and has the ability to manage each product in a flexible, low unit cost way,” said Tim Spencer, President and COO, Sigma Systems. “The EPM and CPQ products are key to realizing a seamless idea to install process. We look forward to working with Belgacom to help the company execute on its new service strategy, and to incorporate their experience and input in our future roadmap for these solutions as part of the Sigma product portfolio.”
