Customer intelligence gets ready for the hyper-connected, always-on, 4.0 world
If Facebook were a nation, it would rank third in terms of citizens, only behind China and India. In this nation, the citizens, call them Netizens, are always-on, connected and communicating, across the globe, in hundreds of different languages, beyond any political borders or social boundaries. Rani Goel assesses to what extent this provides a window into the communications landscape of the future and how people will interact and communicate.
Digital services transformation – are we there yet? New analyst insight report
We’re delighted to bring you our specially-commissioned VanillaPlus Digital Transformation Insight. The Insight contains an exclusive Analyst Report written for VanillaPlus by Stratecast | Frost & Sullivan analysts Karl Whitelock and Troy Morley
category: Expert Opinions