Coopelesca speeds its service provisioning using SmartFlex Platform

Miami, FL, USA. 15 June, 2010 — Coopelesca, the co-operative in charge of supplying electric power to the northern area of Costa Rica, now also supports the operation of cable TV and internet services after implementing the Provisioning Module of its SmartFlex platform.  SmartFlex is supplied by Open Systems Corp, which develops and implements B/OSS (business and operations support solutions) for telecoms and public utilities companies.  Hence, the electric power company is now capable of managing the provisioning of services to nearly 100.000 associates of the electric power company.

The main goal of the implementation was to update the provisioning module to allow for direct communication with the platforms when activating services in a controlled manner. Plus Coopelesca needed to have complete autonomy and information on customer care processes.

Through the modernisation of customer care processes and the reduction of manual activation processes in the internet wide band service, Coopelesca aims to reduce inconsistencies, erratic processes and fraud risks, while optimising response time for billing inconsistencies, inventory control and work service order generation in order to establish changes to internet connection speeds.

Improvements were focused in the optimisation of the service in an integral manner, seeking to increase its associates' satisfaction and customer loyalty. Coopelesca is supporting convergent processes with complete autonomy and in an integral manner. In addition, users may activate larger number of digital TV channels, including the provisional activation of PPV (Pay Per View) packages.

“It is very gratifying for us to contribute to the improvement of the quality of the service provisioned to users, and with the management of such services by Coopelesca. This recently concluded updating process is proof of the confidence in the agility and convergence of our solution; we understand the need for growth and services expansion of Coopelesca, as well as the intention of modernising its operational infrastructure, not only for the electric power services but also their incursion in the telecommunications sector," commented Juan Pablo Nuñez, Professional Services Manager.
 


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