The great digital shift: Why the new ‘gold standard’ of customer experience is more than just a digital journey

Global PwC analysis shows a third of customers would be willing to leave a brand they loved after a single bad experience. Establishing a solid strategy for a consistent first-class

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The CEO Guide to Augmented Analytics 2021

Will augmented analytics unlock the value in your data? Enterprises across the globe are drowning in data. There are lakes, warehouses, server farms and repositories that are full to bursting

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Podcast: Tackling telecom pain points to aid new services

Telcos worldwide are facing competition over their new services from agriculture to telehealth logistics to manufacturing. It’s vital for them to roll-out new services quickly, reliably, scalably and interoperably with

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Podcast: Episode 2 Building a Better Business Case for IoT

You’ve got the right technology for your IoT application, but do your customers expect free services? Listen as Nick Earle, Eseye CEO tells Jeremy Cowan and George Malim how to

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How to unlock your network intelligence to offer permanent roaming to IoT devices

How to unlock your network intelligence to offer permanent roaming to IoT devices

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The buffet of data that 5G serves the IoT could make it drowsy. Will MATRIXX Software step up to the plate?

Dave Labuda, the co-founder and CEO of telecoms reformer MATRIXX, has opened a restaurant in Silicon Valley called Cetrella. This raises a number of questions: Hasn’t he got enough on

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Most machine learning projects fail: Here’s how to harness analytics successfully

The majority of communications service provider (CSP) machine learning projects fail. So says David Yates, vice president of product management at Guavus. While you catch your breath at that and

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Unitymedia drives value from big data analytics

As communications service providers (CSPs) rise to the challenge of generating value from their big data analytics, Philipp Gröne, a senior delivery expert at Unitymedia, explains how the German service

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Hansen Technologies and Sigma Systems combine to drive telecom business innovation and energy market expansion

The recent acquisition of Sigma Systems by Hansen Technologies (https://bit.ly/2HhekRI) took the telecom market by surprise, as the Australia-based IT vendor put US$117 million down in cash to acquire 100% of

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Next gen cellular voice over 5G to drive infrastructure evolution for carriers along with service improvements

Initially deployed over ten years ago, carrier IP Multimedia Subsystem (IMS) infrastructure will see new life with Voice over 5G (Vo5G). Just as LTE relies upon IMS for support of

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