Recent discussions about 4G have shifted from focusing on technology to how to monetise that technology. CSPs now need to recover the billions of capex they have sunk into 4G, writes Jim DeMarco
Data is changing billing and charging systems. It’s changing their design, their architecture and, most importantly, what CSPs are using these once-back-office-systems for. No longer are they just platforms to collect money, they also provide CSPs the tools to make money, writes Martin Morgan.
Bring Your Own Device (BYOD) has changed how employees communicate and work. The challenge for CSPs and companies alike is how to apportion costs fairly and do so in a way that is flexible, accurate and non-intrusive for users, writes Mathias Liebe Today’s workforce is mobile and society and working culture has changed because of that. Users can be always-on regardless of where they’re working from and that has been one of the promises of the communications revolution. It has opened doors to flexible working hours, working from home and hot desking enabling employees to find a productive and happy work-life balance and delivering enterprises with greater productivity and employee satisfaction.
Traditional billing systems don’t have the flexibility to support marketers and that’s costing CSPs revenue and losing them opportunities to differentiate, writes Jim Dunlap What’s the number one concern for every cable operator? Soaring programming costs? Competition? Keeping up in the broadband arms race? No – It’s actually inflexible billing systems, according to a recent speech by Phil McKinney, CableLabs president and CEO, at an industry conference.
The GSMA has identified no fewer than 45 known fraud types that service providers must contend with. Fraud has always been around and the bad news is that it is likely to get worse before it gets better, write Vic Bozzo and Michael Elling
With operational transparency, service providers can work proactively and solve problems instantly – before customers start losing faith in the service, says Johan Görsjö
Policy serves as the brain of next-generation communications networks and services. Like the brain, it needs real time input from a variety of sources, such as the senses, in order to formulate correct and often-required immediate responses. Here, Edoardo Rizzi explains why real-time context awareness is key for policy effectiveness and how real-time intelligence can meet that requirement
Mobile is the clear focal point of telecom investments today but a few years down the road, will that still be true? Can communications service providers (CSPs) dominate small cell wireless as thoroughly as they have big tower wireless? And after the handset and content guys have devoured most of the smartphone pie, will the leftovers be enough to satisfy the bellies of hungry telecoms providers, asks Dan Baker
Time is money. That sounds like a cliché, but it’s also the truth when it why mobile CSPs are getting serious about slashing the lead time for developing and launching services, writes Robert Emery
Big data in telecoms should not be a nightmare. It’s an opportunity. For instance, in the financial industry the pursuit of innovation will allow transactions to be completed 5 milliseconds faster – now that’s real time. Here, Edoardo Rizzi explains how CSPs can embrace a new paradigm and gear up to capture and manage this new, real-time opportunity.
It’s no secret that competition among communications service providers (CSPs) has intensified. And customers have learned to churn, that is, blithely switch from one provider to another. That’s revenue walking off the balance sheet and big data analytics can stop it, writes Syed Mahmood, senior product marketing manager – analytics for Tibco Spotfire
The impact of the global financial crisis and saturation of telecoms markets across the globe has compelled operators and investors to look into more profitable revenue streams such as mobile content and applications. Based on these market trends, investors are shifting their valuation criteria from revenue growth to return on investment. This calls for operators to chalk out new plans and manage their biggest investment line item – network capex, explains Vinod Kumar.