Driving Profits for Communication Service Providers - CSPs, OSS/BSS | VanillaPlus

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Vic Bozzo is senior vice president of worldwide sales and marketing at Telarix. Here he tells VanillaPlus that consumer big data projects are not the only means by which CSPs can benefit from business intelligence. By sharing data on peering, roaming and bilateral deals amongst themselves, they can streamline the process of working together and ensure they are getting the optimum out of their relationships. Critically, as the value chain diversifies and retailers, OTTs and other third parties become more enmeshed in the CSP value chain, such relationships will proliferate and greater insights will be required. Ultimately, success will come from creating business-to-business platforms that deliver real business intelligence to companies across the market.

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In the rush to be seen as big data players, many IT vendors are contributing to the hype but not to the solution. So what, exactly, asks Thomas Vasen, is a big data platform, particularly for CSPs?

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How do CSP’s engage with their subscribers and provide a superior service when they are no longer locked in and can leave on a whim? The answer is to become a data-driven company to deliver a personalised and relevant customer experience, write Julie Stoughton and Rani Goel

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Flexibility, accelerated time to market and cost savings can all be achieved if CSPs take the right approach to cloud and cloud billing, writes Ric Vicari

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Matthias Liebe assesses the likely show stoppers and explores what will be the key capabilities for CSPs’ profitability in the digital value chain

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BSS transformation as we know it is over, it’s time to get strategic and plan for a fully digital future, writes Jennifer Kyriakakis

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Effective partnering between specialist vendors offers CSPs the best opportunity to build an agile BSS environment, writes Cyril Dolan

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Tony Jackson explores whether innovative approaches to policy control and charging, combined with network functions virtualisation, can give digital service providers the agility they need to meet customer expectations

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Communications service providers (CSPs) are faced with declining revenues from users that are demanding more and more capacity. CSPs therefore need to change the business model and find news ways of generating revenue. Antti Koskela says utilising their data intelligently could be an answer

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When it comes to BSS, there are storm forecasts ahead as technological changes affect CSPs’ operations and they offer a more complex and far wider range of services. Robert Machin explores the extent to which existing systems can weather the storm.

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CSPs: It’s time for a new assurance paradigm that drives substantial increases in customer satisfaction and addresses the pain caused by the mobile broadband explosion, writes Edoardo Rizzi

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CEM, when supported by big data correlated from multiple OSS/BSS, provides the tantalising prospect of achieving both efficiencies and savings as well as an improved capability to differentiate with customer care

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