Communication service providers (CSPs) face a constant threat of larger comptetitors poaching their customers. To grow and defend their base, CSPs know they must improve their offering to commercial customers, but those customers have a different set of needs compared to residential customers. They need a wider selection of services and more innovative, valuebased billing solutions – both for themselves as well as to offer to their own downstream customers, writes Jeth Harbinson
Mathias Liebe separates the myths from the facts that have emerged relating to BSS virtualisation
In part one of the VanillaPlus Guide to NFV, Ronnie Neil discussed the ways in which NFV will profoundly change how communication networks operate, unlocking dramatic, new operational efficiencies and service-delivery benefits. He also highlighted the need to significantly transform network-associated OSS and BSS tools, including integrating them with NFV infrastructure to fully realize the benefits of virtualisation. Here, he takes a deeper look at how network and service enablement tools will need to transform
As with any new technology, NFV requires the right implementation in order for CSPs to realize the benefits to the full, writes Guy Daley
Who will become the Amazon of telecoms? Numerous industries have already discovered that pricing can be an effective strategic lever – now it’s time for CSPs to do the same, and to finally realize financial returns that match the actual value to their customers, write Linda Austin and Chris Yeadon
The intersection between OTT applications and carrier IPX is quickly growing, creating an immediate need for both sides to monetise their investments, write Vic Bozzo and Lisa Tovar
For most CSPs, digital transformation will take place within the next five years and during that time five significant changes will occur, writes Jennifer Kyriakakis
Philip Hogan is a founder of real-time BSS company Openet and is currently the company’s general manager of sales and services. He tells VanillaPlus that communications service providers have the tools available to generate a highly accurate picture of the needs of their customers. The key to extracting revenue from that picture is to use it to establish real-time context-aware offers that customers welcome and are willing to pay for
Network Functions Virtualisation (NFV) completely changes how communication networks are designed, built and managed by pulling the functions necessary to run networks off proprietary hardware and placing them on open-architecture-based servers. Network element functions can then be deployed where required, when required, and scaled on demand, thus greatly improving infrastructure utilisation, significantly improving the network cost curve growth, and enabling faster, more flexible service introduction, writes Ronnie Neil.
Communications business models are changing rapidly. Communications service providers (CSPs) are rethinking their roles in the digital world and must adapt their processes, structures and cultures to compete. They must switch from supporting business models to providing information during, or even before the event takes place. Most, if not all CSPs understand and agree that real-time responsiveness is vital in order to remain competitive, writes Olaf Vieselmann.
When managing video service delivery, mere data isn’t enough to reach higher operational efficiency, the right service quality level and achieve better customer understanding. You need actionable insights and now’s the time to act, says Mikael Dahlgren
Customer experience provides a means for CSPs to set themselves apart from their rivals, but the task is not straightforward, writes Jarkko Multanen