Driving Profits for Communication Service Providers - CSPs, OSS/BSS | VanillaPlus

You are here: Home VP featured Expert Opinions
Matthias Liebe assesses the likely show stoppers and explores what will be the key capabilities for CSPs’ profitability in the digital value chain

Read more...

BSS transformation as we know it is over, it’s time to get strategic and plan for a fully digital future, writes Jennifer Kyriakakis

Read more...

Effective partnering between specialist vendors offers CSPs the best opportunity to build an agile BSS environment, writes Cyril Dolan

Read more...

Tony Jackson explores whether innovative approaches to policy control and charging, combined with network functions virtualisation, can give digital service providers the agility they need to meet customer expectations

Read more...

Communications service providers (CSPs) are faced with declining revenues from users that are demanding more and more capacity. CSPs therefore need to change the business model and find news ways of generating revenue. Antti Koskela says utilising their data intelligently could be an answer

Read more...

When it comes to BSS, there are storm forecasts ahead as technological changes affect CSPs’ operations and they offer a more complex and far wider range of services. Robert Machin explores the extent to which existing systems can weather the storm.

Read more...

CSPs: It’s time for a new assurance paradigm that drives substantial increases in customer satisfaction and addresses the pain caused by the mobile broadband explosion, writes Edoardo Rizzi

Read more...

CEM, when supported by big data correlated from multiple OSS/BSS, provides the tantalising prospect of achieving both efficiencies and savings as well as an improved capability to differentiate with customer care

Read more...

The combination of new devices and operating systems coming to market, LTE rollouts happening at speed and the ever-increasing demand for rich and exciting subscriber services, presents a multitude of challenges for customer care teams. Here, Freddie Kavanagh explores the challenges facing CSPs, and discusses how the smart use of data can unify a CSP’s various organisations around the central goal of ensuring that both individual subscribers and corporate account customers remain satisfied, engaged and loyal

Read more...

For CSPs to remain competitive in the current tough economic climate, the ability to create a desirable user experience that will win new customers, and then retain them, is a critical market differentiator, writes Moritz Zimmermann

Read more...

Over the top (OTT) has been the monster in the closet of the telecoms industry for the last couple of years. CSPs face the choice of either beating them or joining but there is a third way in optimising the user experience, writes Rob Chimsky

Read more...

Should incident management be subscriber-centric or network-centric? CSPs face a stark choice in which nobody wins if they allow themselves to be dragged into becoming either subscriber or network centric. They really need to become both, otherwise the choice they face is whether they prefer to be blind in their left or their right eye, writes Lars Moltsen

Read more...

Page 1 of 11

Driving profits for Communication Service Providers Wordwide

Why are we called VanillaPlus?
Telecoms engineers used to call the era of voice communications, Vanilla-Only. There was just one flavour on offer. This is the era of multiple communication systems. This is the era of VanillaPlus

Newsletter

CSPs Ads