PwC
The fight to meet 5G hype
5G is going to change everything, right? It certainly looks promising. Many predict that it will transform the very world around us, helping to realise incredible IoT use cases and
Read moreEmpowering Germany’s public sector for the digital age
After Lengoo, MindDoc and ENIO, the Berlin start-up GovMarket is now also migrating to the Sovereign Cloud from T-Systems, powered by Google Cloud. This makes GovMarket a new customer of T-Systems’ and Google Cloud’s joint platform. GovMarket,
Read moreAiming for equity over equality
Imagine that two people are trying to look over a tall fence Person A is just about tall enough to peek over, but Person B is too short to see
Read moreHow CCaaS supports contact centre performance and enhances customer experience
Customer service and customer experience are often mistaken and used interchangeably, which causes a lot of confusion. While it’s true that these two areas are related, companies need to refine
Read moreQ&A with Hannes Gredler, CTO & co-founder of RtBrick
The telco industry has been on a rollercoaster over the past two years as it has adapted to an ever-changing landscape. Operators have banded together and developed new strategies and
Read moreThe great digital shift: Why the new ‘gold standard’ of customer experience is more than just a digital journey
Global PwC analysis shows a third of customers would be willing to leave a brand they loved after a single bad experience. Establishing a solid strategy for a consistent first-class
Read moreHow telcos can get in the game
Today, many telcos are plagued by shrinking margins and stagnating revenue growth. Industry leaders aren’t aggressively seeking new innovations and instead are in danger of passively watching as large and
Read more#ChangeTheFace Alliance: New research highlight impact of pandemic on working mothers
8 March 2022 – New research commissioned by Vodafone for the international #ChangeTheFace Alliance ahead of International Women’s Week 2022 has highlighted the continued importance of employer policies on flexible
Read moreWhy mobile site surveys have changed dramatically
“Accurate site surveys are pivotal to planning, designing, commissioning and maintaining a robust communications network, yet the majority of businesses don’t carry them out due to cost and complexity,” says
Read more5G: How much are customers willing to pay for the promise?
As carriers worldwide continue the race to 5G, Matrixx Software recently connected with more than 4,000 mobile users across the United States and the United Kingdom to find out just how much value they
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