omnichannel

Basingstoke, United Kingdom – A new study by Juniper Research has found that the global spend for conversational commerce over OTT channels, including WhatsApp or WeChat, will rise from [$13.3 billion (€12.85

The massive growth in online shopping has led to a sustained change in the way customers interact with businesses, as they adopt a growing number of communication channels and expect

Communications service providers (CSPs) in mature western European markets face intense competition, substantial legacy to manage and maximise and the continuing requirement to bring innovative new services as well as

Yes, the headline is the right way around.

In a constantly connected and mobile society, providing an omnichannel customer service has become indispensable for brands looking to connect with busy customers.

Artificial intelligence (AI) is rarely far from the headlines these days. While the technology isn’t new, the hype that surrounds it has reached fever pitch – we’re constantly hearing about

Customers are channel blind – they just want a good retail experience. Yet retailers persisting with fragmented, omnichannel strategies are damaging consumer experiences, undermining retail respect and actively encouraging consumer

Customers don’t tend to think in terms of channels. They think of results, writes Bartlomiej Kordas, a BSS product manager at Comarch.

Axway, a catalyst for transformation, announced that clients choosing Microsoft Azure can now power Axway AMPLIFY™, its integration and engagement platform, across multiple clouds.

SAP SE has announced an enhanced release of the SAP® Hybris® Commerce solution for the telecommunications and media industries. The telecommunications and media accelerator, developed in collaboration with IBM, addresses industry-specific challenges when engaging,