CRM

Customer Relationship Management (CRM) can be a powerful tool for telcos to drive revenue growth. However, despite its potential, many are yet to maximise the return on their CRM investment.

SalesAgility, the owners and maintainers of the open source customer relationship management (CRM) software, SuiteCRM, has announced its most significant upgrade to date, SuiteCRM 8.

Whale Cloud, a technology company providing software solutions and services for telecommunications and multiple industries, announced that MTN Rwanda, a telecommunications service provider has gone live with Whale Cloud’s digital BSS suite as

Cerillion, an innovator in digital monetisation and customer management solutions, announced a new ten-year contract with Telesur, the telecommunications provider in Suriname, to provide a new fully convergent BSS/OSS platform.

Total operator spend on artificial intelligence (AI) solutions will exceed US$15 billion (€13.5 billion) by 2024, according to a new study from Juniper Research. This is a rise from a

Japanese operator NTT is continuing to execute on its strategy to promote the business-to-business-to-x (B2B2X) model with its selection of Bearing Point//Beyond to provide its Infonova digital business platform to

Case study: Leading Asian information and telecommunications providers Founded in 1996, this company is described as one of the pioneers and leading information and telecommunications providers in Asia. Today it

LogNet Billing, a provider of billing solutions for service providers worldwide, reports that it has unified the billing infrastructure and operations for the merger of Caiway and Delta, two prominent internet service providers whose brands are part of the

In competitive markets, product and price innovation are often yesterday’s news. In fact, in the telco market, the sort of ‘innovative’ offers long designed to attract new customers have increasingly

Go back little more than a decade and most contact centres followed the traditional model of being office-based with headphone-wearing operators packed together like battery hens answering fixed line phone