Throughout the incredible journey of the telecom OSS/BSS sector over
the last 10 years, VanillaPlus has remained a reliable source of both key
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Kieran Moynihan
Vice President & CTO Telecoms
IBM Tivoli Division
Econet Wireless Kenya set to go live with new pre-integrated, pre-configured CRM
2008-11-17 11:33:58
London, UK. 17 November, 2008 – Start-up mobile communications provider, Econet Wireless Kenya is set to go live with Cerillion Express, the new pre-integrated and pre-configured CRM and billing system. The news follows on from Econet’s recent decision to install Cerillion Technologies ’s Interconnect Manager system.
Cerillion Express provides all the elements required to support a communication provider’s business in one off-the-shelf package. Utilising core elements of Cerillion’s bundled component product suite, the solution covers the entire customer lifecycle from initial sales and order handling to billing and collections.
“We were attracted to Cerillion Express because it facilitates rapid time to market,” says Jitendra Sharma, general manager, IT at Econet Wireless Kenya. “Cerillion’s solution can be implemented quickly and cost-effectively because it is pre-configured and pre-integrated. This has allowed us to accelerate our service roll-out plans.”
Cerillion Express also supports the integration of pre-paid and post-paid functionality. This has enabled Econet to achieve competitive edge by offering both types of service to customers from the first day of their operation.
Michael Foley, CEO, Econet Wireless Kenya comments: “The mobile-specific nature of Cerillion Express and the ease of integration it supports have been critical in enabling us to meet all of our tight project deadlines and we are confident that it will allow us to provide all our customers with the best possible service from launch.”
Louis Hall, chief executive, Cerillion Technologies says: “The ability of Cerillion Express to grow in breadth and sophistication to keep pace with users’ expanding needs makes it ideally suited to a rapidly-growing operator like Econet. We believe that Econet’s decision to implement Cerillion Express is particularly significant not only in marking the first installation using this pioneering new deployment model but also in signalling a further key step in the growing business relationship between our two companies.”
Filed under: Billing Contract News CRM & Customer Care Pre-paid/Post-paid