Mike Betzer appointed SVP, Relationship Technology Management at Convergys

Throughout the incredible journey of the telecom OSS/BSS sector over the last 10 years, VanillaPlus has remained a reliable source of both key news but also informative, objective and thought-provoking assessments of the key trends which have shaped our industry. I am looking forward to VanillaPlus and their more recent Stream journal continuing to play a key role in providing valuable insights as we enter one of the most exciting phases of the telecoms OSS/BSS market evolutions.

Kieran Moynihan
Vice President & CTO Telecoms
IBM Tivoli Division

2008-06-05 08:47:02

Convergys Corporation (NYSE: CVG), a global
specialist in relationship management, has appointed Mike Betzer
as senior vice president, Relationship Technology Management (RTM). He
will report to Dave Dougherty, president and CEO of Convergys.

In this leadership role, Betzer will be responsible for the overall success
and continued growth of RTM. He will oversee the creation of strategic
business plans, delivery of solutions and services to Convergys clients,
implementation of existing technologies into solutions for new industries
and markets, and the development of new Convergys relationship management
solutions such as Convergys' recently announced Multichannel Automation
Solutions portfolio. According to Betzer, this portfolio effectively
combines consulting services, best-of-breed technologies, professional
services, and flexible delivery models across live agent and self-service,
and exemplifies Convergys' unique ability to bring together a comprehensive
set of solutions and services to solve key business challenges for Convergys's
clients.

Betzer brings more than 20 years experience in the RTM space having most
recently held the role of vice president, Customer Relationship Management
Strategy at Oracle. Betzer had overall responsibility for Customer
Relationship Management product strategy for Siebel when it was acquired by
Oracle, and for Oracle E-Business Suite, PeopleSoft Enterprise, and Oracle
Fusion product lines.

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