Throughout the incredible journey of the telecom OSS/BSS sector over
the last 10 years, VanillaPlus has remained a reliable source of both key
news but also informative, objective and thought-provoking assessments of
the key trends which have shaped our industry. I am looking forward to
VanillaPlus and their more recent Stream journal continuing to play a key
role in providing valuable insights as we enter one of the most exciting
phases of the telecoms OSS/BSS market evolutions.
Kieran Moynihan
Vice President & CTO Telecoms
IBM Tivoli Division
Vodafone UK signs managed service agreement with Alcatel-Lucent
2008-05-26 17:02:18
Vodafone UK has signed a managed
service agreement with Alcatel-Lucent to support, maintain and upgrade a range
of technical platforms delivering key services. The work is primarily designed to enhance customers’ mobile
experience.
The agreement is expected to deliver a
range of benefits to both Vodafone UK and its customers including greater cost
efficiency, faster time to market for new products such as innovative tariffs and offers, as well as Vodafone UK’s access to Alcatel-Lucent’s research
and development facilities to ensure a programme of continuing
improvement.
Under the five year agreement,
Alcatel-Lucent will carry out maintenance and operations for Vodafone UK’s
Intelligent Network & Core Applications (INCA)1 platforms, as
well as transition current systems to standardised Alcatel-Lucent platforms to
enhance levels of service delivery.
The
initiative is expected to help accelerate the introduction of new pre-pay and
enterprise offers to both consumers and businesses to give customers even more
convenience and value.
“We are confident that this agreement
with Alcatel-Lucent will help Vodafone UK to operate more efficiently as well as
enhance levels of service to customers,” said Jeni Mundy, CTO of Vodafone UK.
“By accessing Alcatel-Lucent’s standardised product range and strategic services
architecture, we also expect to lower the cost and accelerate the roll out of
new products by reducing the amount of system customisation required.”
1 The INCA platforms cover the Home
Location Register (HLR) which contains information on customers, the Prepayment
system and the Intelligent Nodes which control Virtual Private Network (VPN)
services. Together the INCA platforms manage the mobility, authentication and
incoming call activity of subscribers, they perform real time rating and control
of prepay calls, and they allow advanced call scenarios used extensively in VPN
and enterprise services.
Filed under: Billing OSS Contract News CRM & Customer Care Mobile operators/MVNOs Pre-paid/Post-paid