CEM

A by-product of the invention of smartphones, the mobile app ecosystem now encapsulates millions of app developers and billions of smartphone owners who use these apps every day, writes Mark

A new has revealed the hidden reality of the prepaid mobile market in developing economies, writes George Malim. Though prepaid is the dominant form of mobile connection – accounting for

The use of basic artificial intelligence (AI) in serving customers is already prevalent among communication service providers (CSPs). Typically, the technology is deployed in chatbots and automated digital workflows to

The close of 2018 saw the UK operator O2 leave its customers without access to 3G or 4G data connectivity for more than 24 hours. The ensuing uproar underlined the

Quality of experience (QoE) has long been evasive for communications service providers (CSPs), especially when it comes to ensuring that the quality of service they provide matches the QoE users

“We’re very sorry for Thursday’s network issues. We understand how important it is to stay connected, especially at this time of year. You’ll receive a credit for two days of

Spoiler Alert: If you’re hoping to get through the Festive Period without any mention of 5G, look away now. And, says Jeremy Cowan, if you thought 2018 was full of

Doron Youngerwood, a product marketing manager at Amdocs, sees communications service providers (CSPs) engaging with machine learning and artificial intelligence (AI) with an initial goal of improving customer experience. However,

Ericsson has issued a statement apologising to its customers and customers’ customers for causing a lengthy loss of all mobile data and some voice services yesterday. As we reported, a

WEEK IN TELCO IT – Mainstream media outlets have been dominated in the last 24 hours by two telecoms-related news stories. As Jeremy Cowan reports, the China-based network systems giant,