SysMech’s Operational Intelligence Software has been implemented at Telefónica UK. The nationwide implementation is able to correlate data feeds from all elements of the network, giving Telefónica a complete overview of the performance of its 2G, 3G and 4G networks.
Telefónica is building a sophisticated and fully integrated framework that will enable it to continually grow and service its client base, identifying and resolving customer issues faster than ever before. In its live implementation with Telefónica, SysMech’s Zen system acts not only as a performance management solution, but also as a tool for customer care, planning and network optimisation.
“The complete, end-to-end functionality offered by Zen Big Data Analytics was among the key factors in Telefónica’s decision to select SysMech,” said Richard Owens, the network performance manager at Telefónica UK. “We’ve always had performance management systems in place, but Zen is the first system that gives us a single, consolidated view of our network landscape, bringing in new data from multiple sources. From a future proof perspective, it’s effectively making the network stronger, better and faster for new and existing customers.”
Implementing Zen is part of Telefónica’s ongoing network modernisation programme designed to ensure that the network can support its new complexities. As the operator looks to roll out new services, the system will look at the performance of the network across all vendors and all technologies to give a complete, consolidated view in order to identify and resolve areas of poor performance quickly. In terms of future proofing the network, Zen can extend to take in data from new avenues, such as VoLTE and social media.
Rob Green, the managing director of SysMech, said of the partnership: “It’s fantastic to be embarking on this partnership at a time when Telefónica are looking to move customer experience management to the next level, and we believe that Zen’s capacity to give a single, consolidated overview of network performance, services and customer care will help achieve that aim.”
