No Trouble Found (NTF) returns are a persistent and expensive problem for the telecoms industry, costing $4.5 billion a year. At the root of the problem is the improper diagnosis and repair of mobile devices when they are brought into retail stores of mobile network operators and device manufacturers.
To remedy this problem, Blancco Technology Group has released its NTF Savings Calculator, a tool that mobile network operators and device manufacturers can use to assess the high costs that are needlessly incurred from making inaccurate diagnoses of device performance issues and, as a result, unnecessarily processing NTF returns each year.
“The mobile ecosystem is complex, fast-changing and highly competitive,” said Richard Stiennon, the chief strategy officer of Blancco Technology Group. “Success hinges on delivering maximum value for customers and improving the customer care experience across every channel. This calculator helps mobile network operators and device manufacturers understand the expensive implications of improperly diagnosing and repairing mobile devices – and ultimately, the importance of implementing the right mobile diagnostics solution to reduce NTF returns.”
The tool asks mobile network operators and device manufacturers to input the following items in order to calculate the projected NTF savings on an annual basis if the SmartChk diagnostics solution is used to diagnose and repair mobile devices.
The tool is designed to provide mobile network operators and device manufacturers with a better understanding of the financial repercussions of improperly diagnosing and repairing mobile devices. Additionally, it should help mobile service providers create more streamlined and efficient device diagnostics processes. Its creation was inspired by the considerable value and savings being seen from the deployment of the SmartChk solution for some of the world’s most notable mobile network operators.
Stiennon added: “The more commonplace mobile adoption becomes, the more necessary it is to make the post-sale customer care experience as convenient, efficient and hassle-free as possible. If our SmartChk mobile diagnostics solutions can help mobile network operators and device manufacturers simultaneously correct those issues, reduce the likelihood of unwarranted device returns and minimize customer churn, then we’re doing exactly what we set out to do.”
