London, UK. November 23, 2015 – A new study commissioned by Colt reveals continued insularity in the IT department, with 68% of chief information officers (CIOs) basing pressured decisions on instinct and experience, above any other factor.
In addition, more than three-quarters of IT decision-makers (76%) admit that their intuition is sometimes at odds with other sources, such as data or advice from third parties.
This could be owing to an increased feeling of personal risk among CIOs, a sentiment that was recently unearthed in Colt’s ‘Moments that Matter’ study. More than three-quarters (76%) of senior IT leaders felt more individual risk when making decisions, since IT has acquired a more strategic role in a business.
In a digital era, how much do IT leaders rely on instinct?
The latest study also found that the majority (71%) of senior IT leaders feel that intuition and personal experience is, on balance, more effective than data intelligence when making decisions. Asked to list scenarios in order of importance when making decisions, the areas where professional experience trumped hard data included;
- When managing external events, more CIOs rated professional experience (69% ranked this as the top two most important) as being most important to making decisions, higher than using data and intelligence (66%)
- More IT leaders felt that when responding to emerging customer requirements, professional experience (67%) informed effective decisions, rather than relying on data and intelligence (61%)
- Significantly, professional experience was considered of higher importance (63%) than data and intelligence (56%) when dealing with changing compliance regulations
Carl Grivner, EVP at Colt says: “IT leaders need to embrace their growing strategic role and work collaboratively with other business partners to drive innovation and create a competitive advantage. The research indicates the IT department is often too insulated. When the stakes are high and a CIO is feeling the pressure to make the right decision that will result in business and career success – the natural reaction is to draw on instinct and professional judgement.
“Other sources of expertise have limited influence – in particular input from peers in other parts of the business. In today’s digital world there must be a greater engagement with other business areas and external resources to drive success.”
In all, 76% of respondents agreed that trust between suppliers is the most important element in ensuring successful outcomes during pivotal moments. Moreover, 78% consider technology partners as a source of technical innovation.
Colt provides network, voice, and data centre services to businesses around the world. Customers include 18 of the top 25 banks and diversified financial groups and 19 out of the top 25 companies in both global media and telecoms industries (Source: Forbes 2000 list, 2014).
Research methodology: 301 European senior technology decision makers completed an interview during August 2015, with an equal split for UK, French and German respondents. Of the participants surveyed, their business revenues spanned €10 million to €5 billion, with the majority ranging between €100 million and €500 million euros. The research was conducted by Loudhouse, an independent research agency based in London.
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