EcoMobile, an MVNO (mobile virtual network operator) that operates on the Sprint network, has chosen a fully managed, software-as-a-service, cloud-based converged billing system from Redknee.
Garvin Garmo, the chief executive of EcoMobile, said: “We selected Redknee’s cloud-based billing and customer care solution to support our growth strategy, while minimising risk, reducing our cost base, and enabling us to launch new services quickly to the market. With Redknee’s end-to-end managed solution we have the flexibility to efficiently manage our customers from activation and retention to full customer care support. Redknee is providing us with fast time to market, which is crucial for EcoMobile to increase market share and drive differentiation and innovation in a competitive environment.”
Lucas Skoczkowski, Redknee’s CEO, added: “EcoMobile is the latest customer to launch Redknee’s cloud-based converged billing solution, which increases our footprint in the US market and adds to the growing portfolio of customers that are selecting Redknee’s cloud solution for greater business agility. ”
Redknee’s cloud-based converged billing and customer care system offers a fully virtualised platforms, enabling communications service providers (CSPs) to launch a new brand in a matter of weeks. It provides Mobile Virtual Network Enablers (MVNEs) with an agile, flexible and modular suite of solutions on which to build a profitable wholesale business. CSPs can take control of the services and promotions they launch with a real-time billing, rating and charging with integrated policy, promotions, analytics and business intelligence. Provided as a SaaS offering, Redknee Cloud allows consumer brands or retailers, who may not be experienced in the mobile sector or billing, to concentrate on their sales, marketing and distribution strategies rather than the management of their billing system.
Redknee’s end-to-end, converged billing and customer care solution addresses real-time unified billing, rating and charging for the operator’s data, voice and messaging services. In addition, the Redknee CRM (built on Microsoft Dynamics platform) capabilities provide retail channel and sales enablement tools through its next generation dealer portal and innovative self-care solutions. By leveraging Redknee’s fully managed solution, with 24×7 support, EcoMobile, a US-based MVNO on the Sprint 3G/4G LTE networks, will be able to focus all of its efforts on sales and marketing activities, resulting in the faster acquisition of new subscribers. Redknee will also host and manage the full infrastructure stack supporting the billing and customer care solution, thereby reducing the service provider’s capital and operational expenditure.
