VanillaPlus Bites July 2011
Can CSPs use intelligence from multiple sources to win the customer experience battle?
Our VanillaPlus CEM Insight report explores how CEM is changing to take account of intelligence gathered from multiple sources of data.
The Insight contains a VanillaPlus-commissioned report from analyst firm Stratecast | Frost & Sullivan and includes features and interviews to help you gain a greater understanding of the role of CEM as the portfolio of services offered by CSPs grows
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