Real customer experience for all users requires real-time and delivers real revenue
Real-time charging enables the real-time customer experiences the market demands. It also enables elimination of bill shock, allows for two-sided business models and improves the customer experience, writes Jaco Fourie.
Can CSPs use intelligence from multiple sources to win the customer experience battle?
Our VanillaPlus CEM Insight report explores how CEM is changing to take account of intelligence gathered from multiple sources of data.
The Insight contains a VanillaPlus-commissioned report from analyst firm Stratecast | Frost & Sullivan and includes features and interviews to help you gain a greater understanding of the role of CEM as the portfolio of services offered by CSPs grows
category: Expert Opinions